Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and the services available. We may collect information provided directly by a player, information created through account activity and technical information collected when the website is accessed. We seek to collect information that is reasonably relevant to operating the service, supporting players, meeting legal responsibilities and protecting the platform.

Account and contact information

When a player registers or communicates with Candy96 Casino, information may include a name, date of birth, residential details, telephone details, email address, login information and other details needed to create and maintain an account. We may also record preferences, account settings, customer service conversations, responsible gambling requests and information supplied when a player asks for help.

Identity and verification information

To verify identity, age, location or eligibility, we may request supporting documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to protect the service. Such information may be used to meet responsible operation requirements and to prevent impersonation, fraud, money laundering and other unlawful activity.

Payments and transactions

We may handle information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and transaction history. Payment processing may involve specialist payment providers. We do not intend to collect more payment information than is reasonably necessary for processing, reconciliation, security, customer support and legal record-keeping. Payment providers may handle information under their own privacy policies.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected, such as an internet protocol address, browser type, device type, operating system, language settings, general location information, pages viewed, session activity and security events. Cookies and similar technologies may remember preferences, support account functions, measure website performance and help identify unusual or harmful activity.

How we use information

Personal information may be used for the purposes connected with providing and protecting casino services. The exact use depends on the information involved, the player’s relationship with Candy96 Casino and the requirements that apply at the time.

• To create, administer and secure a player account.
• To provide casino features, process account activity and maintain accurate account records.
• To process deposits, withdrawals and other transactions, including investigating failed or disputed transactions.
• To complete identity, age, location, verification and eligibility checks.
• To carry out anti-fraud, anti-money laundering, security and risk checks.
• To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to an online gambling service.
• To respond to questions, complaints, requests and support communications.
• To monitor website performance, troubleshoot technical problems and improve the user experience.
• To understand how the website is used and develop safer, more relevant services.
• To send service messages, account notices, security alerts and other essential communications.
• To send marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed.
• To protect Candy96 Casino, its players, service providers and the public from misuse, harmful activity and security threats.

We may combine information from different interactions where this is reasonably necessary for one of these purposes. We may also use information to enforce applicable terms, investigate suspected breaches, prevent attempts to bypass account controls and respond to lawful requests from authorised bodies. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where the player has been informed and given a choice where appropriate.

Marketing choices

Players may be able to choose whether they receive promotional communications. A marketing message may include an unsubscribe option, and players can also contact us to withdraw consent to marketing. Withdrawing marketing consent does not usually stop essential service communications, such as account, security, transaction or legal notices.

Sharing, security and retention

Candy96 Casino may share information where reasonably necessary to provide services, protect players, operate the website or meet legal obligations. This may include sharing relevant information with payment and technology providers, identity and verification services, security and fraud-prevention providers, professional advisers, customer support providers and other carefully selected service partners. These parties should receive only information relevant to their role and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where required by law, legal process or an authorised request, or where disclosure is necessary to investigate suspected fraud, security incidents, unlawful activity or a serious risk of harm. If the business or part of its services is reorganised, transferred or combined with another operation, relevant information may be transferred as part of that process, subject to appropriate privacy protections.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication procedures and staff or provider confidentiality requirements. No website, payment method or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

International service providers

Some service providers or systems used to operate an online casino may be located outside Australia or may process information across borders. Where this occurs, reasonable steps should be taken to use appropriate safeguards and to ensure information is handled for authorised purposes. Privacy protections in another location may differ from those in Australia.

Cookies and your privacy rights

Cookies

Cookies are small text files or similar technologies stored on a device when a website is visited. Candy96 Casino may use essential cookies to support login, security, navigation and core website functions. Other cookies may help remember preferences, understand website use, measure performance or support relevant communications. Some cookies may be placed by service providers working on website functionality, analytics or security.

Players can manage or delete cookies through their browser settings. A browser may also allow a player to block some or all cookies. Disabling essential cookies can affect account access, security features or the availability of certain website functions. Cookie controls may need to be updated separately on different browsers or devices.

Exercising your data rights

Depending on the circumstances and requirements that apply, players may have rights concerning their personal information. These may include asking for access to personal information we hold, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing reason to keep it, and withdrawing consent to marketing. A request may be subject to identity and security checks so that information is not disclosed to the wrong person.

• To request access to your personal information, contact support@candy96-casino.best.
• To request correction of inaccurate or incomplete data, contact support@candy96-casino.best and explain what should be updated.
• To request deletion of your data, contact support@candy96-casino.best. Deletion may not be possible where information must be retained for legal, security, dispute-resolution or other legitimate purposes.
• To withdraw consent to marketing, contact support@candy96-casino.best or use the unsubscribe option in a promotional message where available.

When making a request, please provide enough information for us to understand the request and verify the relevant account. We may ask for additional details where necessary to protect account security. We aim to handle requests within a reasonable timeframe, although the time required can depend on the nature of the request, the information involved and any legal or security requirements. If a request cannot be completed in full, we will explain the relevant limitation where appropriate.

Changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will apply when it is published on the website. Players should review this page occasionally, particularly before continuing to use the service after a significant update. For privacy questions, data requests or concerns about how information is handled, contact support@candy96-casino.best.