Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the Candy96 Casino website, account facilities, games, payment functions, customer support services and any other features made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information, game rules and any promotion-specific terms. If there is an inconsistency between these documents, the terms that specifically apply to the relevant service or promotion will generally take precedence to the extent of that inconsistency.

You must be legally entitled to use online gambling services in the place where you are located. Players in Australia should only use the website where doing so is lawful. You are responsible for checking the laws that apply to you before registering or playing. Candy96 Casino may restrict access to people in particular locations and may use reasonable measures to verify location, identity and eligibility.

You must be at least 18 years old, or any higher minimum age required by applicable law, to use the website. Candy96 Casino does not knowingly permit underage gambling. If you are concerned that a minor may have accessed an account or device, stop using the service and contact the available support channel as soon as possible.

You may create and use only one personal account unless Candy96 Casino has expressly authorised otherwise. Account information must be accurate, current and complete. You must update information when it changes and must not register using another person's name, payment method or identity. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a proven security failure that was not caused by you.

• Do not share your password or allow another person to use your account.
• Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Do not attempt to bypass security, identity checks, location controls or responsible gambling tools.
• Do not use software, devices or methods designed to interfere with games or obtain an unfair advantage.
• Tell Candy96 Casino promptly if you suspect unauthorised access or unusual account activity.

2. Accounts, funds and transactions

When you open an account, Candy96 Casino may request information or documents to confirm your identity, age, address, payment ownership or source of funds. These checks may be completed before, during or after your use of the service. You must provide information that is genuine, readable and sufficient for the requested purpose. An account, transaction or withdrawal may be placed on hold while checks are completed.

You should deposit only money that you can afford to lose and only use payment methods held in your own name, unless a different arrangement has been expressly approved. You remain responsible for any fees, charges, exchange costs or restrictions applied by your bank, card provider, payment service or other financial institution. Available payment methods, minimums, maximums and processing conditions may be shown on the website and can change from time to time.

Funds credited to your account are intended for lawful gambling activity. You must not use the account as a bank account, payment transfer service or means of moving money between third parties. Candy96 Casino may investigate transactions that appear unusual, inaccurate, unauthorised or inconsistent with these terms. Where required or permitted by law, information may be shared with relevant authorities or service providers.

A withdrawal request may be subject to account verification, payment checks, applicable game rules and any lawful restrictions. Candy96 Casino may return funds to the original payment method or use another verified method where appropriate. If a payment is reversed, rejected or disputed, you remain responsible for the resulting amount and any reasonable costs connected with the issue.

You should check your balance and transaction history regularly and report any error without unreasonable delay. If an error results in funds being credited to your account incorrectly, Candy96 Casino may correct the balance and recover the relevant amount. You must not knowingly use funds or benefits that were credited in error.

Candy96 Casino may suspend or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, suspected fraud, breach of these terms, technical integrity or any other lawful reason. If an account is closed, the treatment of any remaining balance will depend on the circumstances, applicable law, outstanding verification and any amounts properly owed.

3. Games, promotions and responsible gambling

Each game may have its own rules, instructions, betting options and technical conditions. You should review those rules before placing a bet. A bet is generally treated as accepted when it is recorded by the relevant system. If there is a display error, system fault, interruption or other technical problem, Candy96 Casino may review the affected activity and take reasonable corrective action in accordance with the applicable rules and law.

Game outcomes are determined by the relevant game system and its stated mechanics. You acknowledge that gambling involves risk and that past results do not predict future results. No statement on the website should be understood as a promise of winnings, profit, recovery of losses or a particular outcome.

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms may include eligibility requirements, time limits, qualifying activity, wagering conditions, game restrictions, maximum values, withdrawal conditions and rules against misuse. You should read the full terms before accepting an offer. Where an offer is unavailable to you or is withdrawn, Candy96 Casino is not required to provide an alternative unless required by law.

You must not abuse a promotion or attempt to obtain an unfair benefit through multiple accounts, coordinated play, misleading information, automated activity, unusual betting patterns or any other method that defeats the purpose of the offer. Candy96 Casino may cancel or adjust a promotion and related benefits where there is a reasonable basis to believe that the terms have been breached or the offer has been used improperly.

Candy96 Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you play, take regular breaks and never chase losses. Do not gamble when affected by alcohol, drugs, stress or strong emotions. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

• Use available deposit, spending, loss, session or time limits where offered.
• Use cooling-off, time-out or self-exclusion options if you need a break.
• Do not borrow money or use essential household funds for gambling.
• Do not ask for a limit to be increased when you are distressed or trying to recover losses.
• Seek help from a qualified gambling support service or health professional if you are worried about your gambling.

4. Website use, privacy and changes

You must use the website fairly and lawfully. You must not copy, alter, distribute, reverse engineer, scrape or interfere with any part of the website unless this is allowed by law or approved in writing. Website content, branding, software and design may be protected by intellectual property rights and may only be used for personal, non-commercial purposes connected with your permitted use of the service.

Candy96 Casino aims to provide a secure and reliable service, but access may occasionally be unavailable because of maintenance, upgrades, telecommunications problems, events outside reasonable control or other technical circumstances. Information may contain errors or become out of date. You should not rely on website content as financial, legal, medical or other professional advice.

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. By using the website, you acknowledge that information may be collected and used for account administration, identity checks, payments, security, customer support, responsible gambling, legal compliance and service improvement. You should review the Privacy Policy to understand how information is managed and what choices may be available to you.

Candy96 Casino may update these Terms & Conditions when required for operational, legal, regulatory, security or service reasons. The current version will be made available on the website. Where a change materially affects your use of the service, reasonable notice may be provided where appropriate. Your continued use of the website after an updated version becomes effective indicates acceptance of the revised terms. If you do not agree, you should stop using the service.

These terms are intended to operate to the maximum extent permitted by applicable law. Nothing in them excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Questions, complaints or requests about these terms should be made through the support or contact options displayed on the Candy96 Casino website.