Responsible Gaming

Gamble for entertainment

Online gambling involves risk. There is no guaranteed way to predict an outcome or ensure a profit. Games are based on chance, and past results do not determine future results. A win is never owed because you have lost previously, and continuing to play cannot guarantee that losses will be recovered. Keeping this in mind can help you make decisions based on entertainment rather than expectations of making money.

Only gamble when you are in a suitable state of mind. Avoid playing when you are upset, tired, under the influence of alcohol or other substances, or experiencing financial pressure. Gambling should not interfere with your responsibilities, relationships, work, study or general wellbeing. If playing stops being enjoyable or begins to cause concern, take a break and consider seeking support.

Practical ways to stay in control

• Decide how much time and money you can spend before you begin.
• Treat your gambling budget as an entertainment expense, not as an investment.
• Never gamble with money needed for rent, bills, food, education or other essential costs.
• Do not chase losses by increasing your stakes or playing for longer.
• Take regular breaks and step away when your planned session ends.
• Avoid borrowing money, using credit or selling possessions to fund gambling.
• Keep track of deposits, wagers, wins and losses so you have a realistic view of your activity.
• Talk to someone you trust if gambling is becoming difficult to manage.

Gambling outcomes are random or determined by the relevant game rules and systems. Strategies, patterns, rituals and betting more money do not remove the underlying risk. Be cautious of anyone who claims to have a guaranteed system or offers to recover your losses.

Set limits before you play

Planning ahead is one of the simplest ways to reduce gambling-related harm. Consider setting personal limits for deposits, spending, losses, session time and the frequency of your play. A limit should reflect your income, financial commitments and other priorities. It should be an amount you can lose without causing stress or affecting your ability to meet essential expenses.

Where available, use the account controls and safer-gambling tools provided by the website. These may include deposit limits, wagering limits, time reminders, reality checks, cooling-off periods, temporary account breaks or account closure. The availability and operation of tools can vary, so review the information shown in your account and use the option that best matches your needs.

Using limits effectively

1. Set a limit before depositing or starting a gambling session.
2. Choose a period that is easy to understand, such as a daily, weekly or monthly budget where the option is available.
3. Do not change a limit simply because you have reached it or experienced a loss.
4. Allow time away from gambling if you feel distracted, frustrated or preoccupied.
5. Review your activity regularly and reduce your limits if your circumstances change.
6. Use an extended break or account closure if ordinary limits are not enough.

Limit tools are intended to support your decisions, but they do not replace personal responsibility. You should not create additional accounts or use another person's account to avoid a limit, break or restriction. Accounts must be used only by the registered account holder and in accordance with the applicable terms.

If you ask for an account closure or a longer break because of concerns about your gambling, the request should be treated seriously. You may be asked to provide information needed to confirm your identity or apply the request. During a break or closure, do not attempt to continue gambling through another account or service.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It is not defined only by the size of a loss or the amount of time spent playing. A concern may exist when gambling feels difficult to control or starts to affect your finances, mood, health, relationships or daily responsibilities.

Possible warning signs

• Thinking about gambling frequently or feeling unable to stop.
• Gambling for longer or spending more than originally planned.
• Trying to win back money that has been lost.
• Feeling restless, irritable or anxious when not gambling.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money or missing bills because of gambling.
• Selling belongings or using savings to continue playing.
• Neglecting work, study, family, health or other responsibilities.
• Feeling guilt, shame, stress or low mood after gambling.
• Returning to gambling soon after deciding to stop.

If any of these signs feel familiar, consider stopping gambling and seeking help early. You do not need to wait until a crisis occurs. Speaking openly with a trusted person, financial counsellor, health professional or gambling support service can make it easier to understand what is happening and decide on practical next steps.

If gambling has caused financial difficulty, avoid taking further risks to try to repair the situation. Consider listing essential expenses, contacting a qualified financial counsellor and asking your bank or relevant service providers about available safeguards. Keep gambling separate from money needed for daily living.

What to do if you are concerned

1. Stop playing and avoid making further deposits while you consider your options.
2. Tell someone you trust what you are experiencing.
3. Review your account activity and identify any spending that is affecting essential costs.
4. Use available limits, cooling-off tools, a temporary break or account closure.
5. Seek independent help from a recognised gambling-support or financial-counselling service.
6. Arrange professional mental health support if gambling is affecting your mood or safety.

Support, privacy and player safety

Independent help is available in Australia for people affected by gambling, as well as their partners, family members and friends. You can seek confidential information, counselling and practical guidance through recognised gambling-help services, community health providers, financial counselling services or a qualified mental health professional. Search for current Australian support options through an official government or health service website.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or attend the nearest hospital. Gambling concerns can be connected with stress, anxiety, depression and other difficulties, so urgent support is important when your safety may be at risk.

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable age and identity requirements. Do not allow children or other unauthorised people to access your account. Keep passwords and devices secure, log out after use and use suitable parental or device controls where appropriate. Never share account access or payment information.

Our approach to responsible gaming

Candy96 Casino provides responsible-gaming information to help players make informed choices. Account checks, activity monitoring, limits, restrictions and other measures may apply in line with the website's terms, privacy information and applicable Australian requirements. These measures are not a guarantee that gambling-related harm will not occur, and players should take action as soon as they have concerns.

For questions about available account controls or a safer-gambling request, use the support channel made available on the website. Do not include sensitive personal or financial information in public comments or messages. Before contacting support, clearly explain whether you need a limit, a temporary break, account closure or information about your gambling activity.

Responsible gambling is a shared responsibility. Candy96 Casino encourages every player to understand the risks, plan a realistic budget, use available controls and ask for help whenever gambling is no longer enjoyable or manageable.